Before you book
Do I really need a turbo trainer?
For the full session, yes. Filming you ride is how we measure your real torso and arm length instead of estimating them from your height, and that measurement is what makes the answer yours rather than average. Without it we can still run an anthropometry-only session, and we'll tell you plainly what we couldn't verify.
I don't have a bike to film. I'm buying my first one.
Book anyway and mention it in the notes. You'll get a full anthropometry-only session: body measurements, target position, ranked shortlist and the same written report. What's missing is the comparison against your current riding position, because there isn't one.
Can I use rollers, or just lean the bike against a wall?
No. Rollers move, and a leaning bike gives no stable side-on reference. It needs to be a turbo or a stationary trainer.
Can I do it on my phone?
Not on the phone alone. Your phone is filming. You need a laptop or tablet to see the screen and work through the session with your fitter.
What if my bike isn't in your database?
Send the geometry chart or the model name when you book. If it's published, we'll add it. If it isn't, we'll tell you before your session rather than discover it live.
Which bike types does this cover?
Road, endurance, gravel, and time trial and triathlon, across the major brands. Mountain bikes too, though that part of the database is newer and covers fewer brands — name the bikes you're considering when you book and we'll confirm they're in before you pay. Cyclocross-specific frames aren't in the database yet.
Can you size me for a bike I've already bought?
We can tell you whether it fits you and what setup it needs, which is useful if it hasn't shipped yet or you're inside a return window. If you've had it a while and it's staying, a bike fit is the better spend.
Do I need to be an experienced cyclist?
No. Beginners often get the most out of it, because there's no accumulated habit to unpick.
The session
How long is it?
Forty-five minutes. Occasionally a little over. We don't cut you off mid-answer.
What platform?
Google Meet. The link is in your confirmation and reminder emails. Nothing to install.
What if I'm late?
Message us. We'll do what we can inside the session time, but a 45-minute booking is 45 minutes and the fitter has someone after you.
Can someone else be there?
Yes, and it helps. You'll need someone to hold the camera anyway.
What language?
English, and Spanish with a Spanish-speaking fitter.
Do you record it?
We keep the video capture as part of your sizing record, because your fitter needs it for the analysis. We don't record the conversation. The privacy policy covers how long we keep what.
Can I bring specific bikes to test?
Please do. It's one of the most useful things you can prepare. Names or geometry charts, sent in advance if possible.
The report
When do I get it?
Usually the same day, and no later than the next working day.
What format?
A written report by email, readable by you and by any shop mechanic.
What if I have questions afterwards?
Email us. Questions about your report are included. A fresh analysis of new bikes months later is a new session.
Is the report tied to one brand?
No. We don't sell bikes and nobody pays for placement.
How accurate is it?
Your target position is a modelled centre point with a confidence range, and the report shows you that range. How tight it is depends on how cleanly your measurements went and how typical your proportions are. We'd rather show you an honest range than a false decimal place.
What if the bike I want turns out to be wrong?
Then the $125 just saved you several thousand.
Money and logistics
How much is it?
$125, paid at booking.
Are there other charges?
No.
Why is it in dollars?
Payments run through a US Stripe account. Your bank converts at its own rate.
Can I reschedule?
Free of charge up to 48 hours before. Reply to your confirmation email or write to us and we'll move it. Inside 48 hours, get in touch anyway and we'll do what we can.
Can I get a refund?
If we can't give you a useful answer we'll stop the session and refund you in full. If you complete a session and feel it wasn't worth it, tell us within 14 days and we'll refund you.
What if I miss it entirely?
Get in touch. A genuine mishap, once, and we'll rebook you.
I paid but never got a confirmation.
Check spam, then email us with the name and email you booked under. We'll find it.
Who actually does the sizing?
A qualified fitter working to a shared protocol. You can choose a specific fitter when you book, or let us match you. Meet the team →
